Privacy Policy

This Privacy Policy ("Policy") is published by eclbet12 ("the Company", "we", "us", "our"), the operator of the online gambling and sports betting platform accessible at eclbet12.cam ("the Platform", "Website", "Service"). This Policy applies to all registered users, visitors, and prospective players who interact with the eclbet12 Platform in any capacity.

eclbet12 operates primarily to serve players across Malaysia, including those located in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and throughout all 13 Malaysian states and 3 federal territories. We recognise that our players come from diverse backgrounds — Malay, Chinese, Indian, and others — and we treat all personal data with the same high standard of care and confidentiality regardless of the user's community or location.

By registering an account, making a deposit, or continuing to use the eclbet12 Platform, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our support team to request account closure.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living natural person, either alone or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means eclbet12, the entity that determines the purposes and means of Processing Personal Data.
• "Data Subject" means the identified or identifiable natural person to whom Personal Data relates — in the context of this Policy, primarily a registered User or Platform visitor.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the Processing of their Personal Data.
• "Third Party" means any natural or legal person, other than the Data Subject, the Company, and persons under the Company's direct authority who process Personal Data.
• "Cookies" means small text files placed on a User's device by the Platform for the purposes of functionality, analytics, and session management.
• "KYC" means Know Your Customer — the mandatory identity verification process required of Users before certain account actions, including first withdrawals, are permitted.

eclbet12 collects and processes a range of Personal Data categories in connection with the provision of our services. The table below summarises the types of data we collect and the primary context in which each category arises.

eclbet12 collects Personal Data through the following primary channels:

4.1 Direct Collection

Data you provide directly when registering an Account, completing KYC verification, making deposits or withdrawals via Malaysian payment channels (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX, and cryptocurrency), contacting support, or responding to surveys or promotions.

4.2 Automated Collection

Data collected automatically through your use of the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. This includes IP addresses, device identifiers, session data, and interaction logs.

4.3 Third-Party Sources

In limited circumstances, eclbet12 may receive Personal Data from third-party sources, including: (a) payment processors and banking partners for transaction verification; (b) fraud detection and identity verification service providers; and (c) regulatory or law enforcement bodies where required by applicable law.

eclbet12 processes your Personal Data for the following specific purposes. We do not process Personal Data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent or otherwise having a valid legal basis to do so.

• Account Management: Creating and maintaining your registered Account, processing login sessions, and managing Account settings and preferences.
• Transaction Processing: Processing deposits and withdrawals via Malaysian e-wallets (Touch 'n Go, Boost, GrabPay), bank transfers (Maybank, CIMB, Public Bank, Hong Leong), DuitNow, FPX, and cryptocurrency channels.
• Identity and Age Verification: Fulfilling KYC obligations and verifying that all Users are aged 21 years and above in accordance with our platform eligibility requirements.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited activities.
• Responsible Gambling: Monitoring account activity for signs of problem gambling behaviour; administering deposit limits, session limits, cooling-off periods, and self-exclusion requests.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance via live chat, WhatsApp, and email in English, Bahasa Melayu, and Mandarin.
• Legal and Regulatory Compliance: Meeting obligations under applicable laws, including anti-money laundering (AML), counter-terrorism financing (CTF), and data protection regulations.
• Platform Improvement: Conducting analytics and research to improve the functionality, performance, and user experience of the eclbet12 Platform.
• Marketing Communications: Sending promotional offers, bonus notifications, and Platform updates to Users who have opted in to receive such communications.

eclbet12 relies on the following legal bases for processing your Personal Data:

• Contractual Necessity: Processing required to perform the contract between you and eclbet12 — including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including AML/CTF obligations and age verification mandates.
• Legitimate Interests: Processing carried out in pursuit of eclbet12's legitimate business interests, including fraud prevention, platform security, and service improvement — where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain analytics activities, where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting our support team.

eclbet12 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share Personal Data only in the following limited and controlled circumstances:

7.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations, including: payment processors and gateway operators, KYC and identity verification providers, game and platform software suppliers, fraud detection and analytics service providers, and customer support tools and infrastructure.

7.2 Regulatory and Legal Authorities

We may disclose Personal Data to government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally required or compelled to do so. Such disclosures will be limited to the minimum data necessary to satisfy the relevant legal obligation.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of the Company's assets, your Personal Data may be transferred to the relevant acquiring entity, subject to equivalent privacy protections. Users will be notified of any such transfer where practicable.

eclbet12 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following general retention periods apply:

• Active Account Data: Retained for the duration of the Account relationship and for a minimum of five (5) years following account closure to meet AML/CTF record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years in accordance with standard financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the Account relationship.
• Support Communications: Customer support records are retained for three (3) years following the resolution of the relevant interaction.
• Marketing Data: Data held on the basis of consent for marketing purposes is retained until consent is withdrawn or for a maximum of three (3) years from the last meaningful engagement, whichever is sooner.

Upon expiry of the applicable retention period, Personal Data will be securely deleted, anonymised, or otherwise rendered permanently inaccessible.

eclbet12 implements and maintains appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes, but is not limited to:

• Encryption: All data transmitted between your device and eclbet12's servers is protected using industry-standard 256-bit SSL/TLS encryption.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): 2FA is available and strongly recommended for all User accounts to protect against unauthorised login attempts.
• Intrusion Detection: Continuous automated monitoring for suspicious access patterns, anomalous transactions, and potential security incidents.
• Secure Payment Processing: All payment data related to Touch 'n Go, Boost, GrabPay, Maybank, CIMB, and other Malaysian payment channels is processed via certified, PCI-compliant payment infrastructure.

The eclbet12 Platform uses cookies and similar tracking technologies to enable core functionality, improve user experience, and conduct analytics. By continuing to use the Platform after being notified of our use of cookies, you consent to their placement on your device in accordance with this Policy.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management, login state maintenance, and security tokens. They cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings (English, Bahasa Melayu, or Mandarin), preferred payment method, and display preferences.
• Analytics Cookies: Collect anonymised or pseudonymised data about how users interact with the Platform — including pages visited, time on site, and navigation paths — to help us improve performance and content.
• Marketing Cookies: Used with your consent to understand your interests and deliver relevant promotional communications. These may be placed by eclbet12 or trusted third-party analytics partners.

10.2 Cookie Control

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair your ability to use the Platform. Detailed guidance on managing cookies is available through your browser's help documentation.

eclbet12 respects your rights in relation to your Personal Data. You may exercise any of the following rights by contacting us via the channels set out in Section 15 of this Policy:

• Right of Access: You have the right to request a copy of the Personal Data eclbet12 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold. For basic profile data, you may update this directly via your Account dashboard.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation requires us to keep it.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being investigated.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of your data for transfer to another service.
• Right to Object: You have the right to object to processing based on legitimate interests. You also have an absolute right to object to direct marketing at any time, with immediate effect.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The eclbet12 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, use, or process the Personal Data of any individual under the age of 21. This restriction applies uniformly across all player communities and all regions of Malaysia.

If eclbet12 becomes aware that a person under the age of 21 has registered an Account or provided Personal Data to the Platform, we will take immediate steps to: (a) suspend the Account; (b) void any bets placed; (c) return net deposit balances subject to verification; and (d) permanently delete the personal data of the minor from our systems.

Parents and guardians who believe that a minor in their care has accessed or registered on the eclbet12 Platform should contact our support team immediately via live chat or at [email protected].

The eclbet12 Platform integrates with a number of third-party services to deliver its full functionality. These integrations are carefully managed; however, eclbet12 is not responsible for the privacy practices of third-party providers. Users interacting with third-party services via the Platform should review those providers' own privacy policies where applicable.

13.1 Payment Processors

Payment data related to transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency channels is processed by our respective payment gateway partners. Each partner maintains its own data processing standards and is contractually obligated to handle data securely.

13.2 Game Providers

eclbet12 partners with licensed game software providers to deliver its casino, live dealer, and slot game catalogue. Interaction data related to gameplay (such as bet amounts, game selections, and session duration) may be processed by game providers in accordance with their own terms for purposes including RTP calculation, auditing, and fairness certification.

13.3 Analytics

eclbet12 uses analytics tools to understand Platform usage and improve user experience. Where such tools involve placing cookies or processing device-level data, this is disclosed in our Cookie Policy (Section 10) and users may manage preferences accordingly.

eclbet12 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce new processing purposes, change the categories of data collected, or alter the basis on which data is shared — we will provide advance notice to registered Users via email, Platform notification, or a prominently posted notice on the Website.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the eclbet12 Platform following the effective date of a revised Policy constitutes acceptance of the updated terms. If you do not accept a revised Policy, you should discontinue use of the Platform and request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by eclbet12, please use the following contact channels:

• Live Chat: Available 24/7 via the Platform. Average response time: 3–5 minutes. Agents fluent in English, Bahasa Melayu, and Mandarin.
• Email: [email protected] — for formal data subject requests, please include "Privacy Request" in the subject line to ensure prompt handling. Response within 2 business hours for standard enquiries; formal data rights requests acknowledged within 5 business days.

For data rights requests (access, erasure, rectification, portability), please provide your full registered name and Account email address so that we can verify your identity before processing the request. eclbet12 does not charge a fee for exercising your data rights unless requests are manifestly unfounded, excessive, or repetitive.